I do not normally write reviews unless the business is the worst or the best, and in the case of Central Body shop, it is the later. The story started on June 10th, 2011, my brand new Camry was damaged during a company move. I was referred by someone to try Central Body Shop which they were just down the street from my work. My car look ok after the first repair, but it had some haze, Todd Ellison took care of me after a visit to the shop. Fast forward 11 years, yes, you heard me right, 11 years later in November of 2022. The repaired area has been hazing more and more and eventually the clear coat started to peel and look very out of place compare to the rest of the car, I am a car care nut, which the car had regular washes and wax since I own the car when it only had 9 miles. I drove out to Central Body shop which was located at 3900s and 300 west to learned that location has been closed. I found that they have a West Valley location, so I showed up to see what they will do for me. WV Central Body Shop looked at my car and told me that they had to talk to the owner and let me know since the repair was not done by them. A week or so went by no replied, so I thought to myself that, "well, I tried, no business will honor their Lifetime Warranty". One thing to note is that I do have the original written warranty which I showed to WV Central Body Shop. However, I was wrong, I got a call a few days later, and I was surprised to learned that they had scheduled me in the follow week for a repaint at no charge. When I picked up the car, I was blown away how good it looked, and the employees of the shop even asked me to judge their gingerbread houses for the holidays, in addition, I received a greeting card for Christmas 2022 that Central Body Shop thanked me for my business and the opportunity to correct their mistake. I was speechless for their customer service and willingness to do the right thing after 11 years, and it is very heart warming that there are companies like CBS still exist that they will do what they said they would do, this is the place to go to if you need body and paint, I know I will be back. Thank you Central Body Shop.
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